Terms & Conditions

Shipping Schedule/Policy
You will be contacted when your order is shipped. The QOOLER and QPACK will be shipped separately.

Refund Policy
We guarantee a one year warranty against defects and will exchange within this period of time. You can return products that have faults or imperfections within one year from the date of purchase given that these are not caused by improper use of the product. We will refund or credit your purchase price (excluding shipping and handling ) within 10 business days of us receiving the returned product.

How to Return an Order
Send complete ICEBUDDY System (QOOLER AND QPACK) to :
Return Department
ICEBUDDY Systems, Inc.
14625 Baltimore Avenue
Suite 894
Laurel, MD 20707
Please enclose a note indicating the reason for the return or exchange. If you have any questions, please call our Customer Contact Center at 1-808-270-8775.

Privacy Policy
We are committed to ensure that your privacy is protected. We use information collected for:
• Internal Record keeping
• To improve our products and services
• Periodically sending emails about new products, special offers, events or information which we think you will find interesting
• To customize the website according to your interests
In order to prevent unauthorized access or disclosure we use physical, electronic and managerial procedures to safeguard all information collected on-line.
We will not distribute your personal information to third parties unless we are required by law to do so.